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customer relationships

5 Ways to Nurture Customer Relationships

We’ve said it before and we’ll say it again – no customers, no business! Customers involve relationships and relationships require work if they are to be developed and sustained. Just like your relationship with your significant other, family, or best friends, the more you put into it, the more youRead More

When It’s Okay to Turn Down Business

Many business owners can relate to having worked with a customer that seems like one big headache after another. Still, we’ve also been taught to not turn away business as the economic and competitive market can change on a dime (…and often does). However, when it comes to succeeding inRead More

5 Dos and Don’ts of Good Customer Service

In business, the customer is always right. While this may be hard to take at times, this is the foundation to good customer service. Customer service is about making sure customers are happy and satisfied at every phase of the sales process. Happy and satisfied customers lead to happy andRead More

5 Easy Tips to Effective Selling

Every business owner is a salesperson. You sell your ideas to investors, partners, employees, and most importantly, to your customers! In short, no sales, no business.   For many, however, the process of selling can be intimidating. It’s one thing to be passionate about your business – it’s another toRead More

Why Your Customer is Your Best Sales Person

The best sales person in any business is always the customer. Most of the sales and marketing techniques out there today pale in comparison to the power and influence of customer word-of-mouth referrals. Why? Because a referral from another customer is more genuine. No matter what you do as aRead More

How to Improve Your Sales Pitch

If your business is struggling to increase sales revenue, it may be time to work on your sales pitch. It’s easy to think that poor sales are due to prices being too high or a lack of market interest. However, sometimes it simply comes down to your sales pitch. WithoutRead More