KISBD Coaching Policies

COACHING SESSIONS

KISBD Coaching Sessions are held at KISBD offices, online through Skype or at an agreed-upon location. When held at a location other than KISBD facilities, travel and lodging expenses are in addition to coaching services and will be billed and paid for in advance of providing coaching services.

ROLES AND RESPONSIBILITIES

At the heart of signing up for KISBD small business coaching services is a desire to advance beyond where you are currently and a willingness to do what it takes to get there. To support this process, your KISBD Coach agrees to facilitate your efforts by leveraging their expertise and knowledge to provide you with what you need to progress. In turn, you agree to purposefully engage in coaching sessions and follow through on agreed-upon assignments to achieve your self-defined business interests and objectives.

USE OF KISBD INTELLECTUAL PROPERTY

KISBD coaching clients may use the materials presented during their coaching sessions, including materials on KISBD’s America’s Small Business Champions Network, for their own personal use only. Any use of KISBD Intellectual Property beyond personal use is prohibited without the specific written consent of KISBD.

PAYMENT AND ENROLLMENT

Coaching Services may be paid for by check, VISA, MasterCard or American Express. A 50% deposit is required upon reserving a date and time for your coaching session. The balance is due upon the start of your first coaching session.

CANCELLATION POLICY

If you have to cancel a coaching session, a minimum of 24-hour advance notice is required. If you fail to cancel within 24-hours, you will be charged $50.00.

REFUND POLICIES

General Information Regarding Pricing, Cancellations, Withdrawals, and Refunds: If you choose to cancel your coaching services prior to the start of the first session, you will receive a full refund, excluding a $50 non-refundable processing fee. Notice of cancellation must be received in writing either by email or snail mail postmarked 7 days prior to the start of the first coaching session. Discounted Package Withdrawal: If you withdraw from a discounted coaching services package, you will be charged the full a la carte coaching fee for any completed sessions. The $50 non-refundable processing fee will be applied if written notice is received less than 7 days prior to the next session date. The full individual coaching fee is defined as what is published on the KISBD website when you signed up for the coaching services. You will be refunded or charged based on these rates. A la Carte Sessions Withdrawal: If you withdraw from a coaching session after the session has already begun, you will receive a prorated refund, minus the $50 non-refundable registration fee, based on time participated in that coaching session.

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